At the height of the Enhanced Community Quarantine (ECQ) in Metro Manila where only one person per household can go out to get food and medical supplies, 2GOExpress, the first and last-mile fulfillment partner, and the courier solutions provider of 2GO GroupInc., heeded the market’s call for an on-demand same-day delivery service of essential goods via 2GO Hyperlocal.
2GO Retail Operations Manager Randy Zafra recalled, “There were several customers looking for this kind of solution, especially during the lockdown last year. The first time we launched the service, we were delivering to any part of Metro Manila, but we did not have enough time to fulfill all deliveries. Therefore, we finetuned the hyperlocal model with WalterMart Makati and served customers within the 5 km to 8 km radius.”
2GO Express, having a fleet of over 800 motorcycles nationwide, deployed assigned couriers in Makati to dispatch goods, and conveniently serve the community for their grocery needs.
With WalterMart Supermarket’s online platform, WalterMart.com, customers are offered a wide selection of fresh products to choose from and are given full control to manage their orders from the comforts of their home. WalterMart Delivery then picks and packs the items to be turned over to onsite dispatchers of 2GO Express for organization of addresses, routes, and delivery.
Cashless payment options are available on WalterMart’s website. On the other hand, cash-ondelivery and credit card transactions are accommodated upon delivery, “WalterMart lends us their wireless terminals in which customers can swipe their credit cards upon receipt of orders.”
Since its soft launch, WalterMart has been serving hundreds of homes for their household needs with the help of 2GO Hyperlocal to fulfill the deliveries. Zafra said, “Finally, we were able to come up with a viable pilot project together with WalterMart, and we are looking to serve WalterMart North Edsa next, and possibly provincial locations in Central Luzon like WalterMart Carmona, Cavite, and WalterMart Sta. Maria, Bulacan.”
Source: Business Mirror