Our passion to anticipate the evolving needs of our customers is our driver in pursuing innovative solutions, providing products and services that cater to our diverse customers across all our business.
We optimize the value of our business ecosystem, providing access to both financial and non-financial resources that amplify business growth and collective positive impact.
Our diverse, agile and innovative network of teams enables us to capture opportunities and drive our growth.
Our holistic approach to corporate responsibility allows us to create impact in environmental sustainability and social development at scale.
Our commitment to practice prudent judgement in the management of our financial and non-financial capitals provides a stable resource and capital base.
We deliver quality, affordable and suitable products to our customers in a responsible way.
We provide a conducive environment for our people to harness their talents, develop their skills and find a meaningful career path. These skills allow our people to thrive amidst rapidly changing markets.
We find innovative ways to minimize our operational impact to the environment and help protect and conserve our natural resources and habitats.
We mobilize our resource in upholding regulatory standards and in pursuing sustainable development goals.
In our materiality assessment, our stakeholders identified the aspects of our business that have the greatest impact for them. We deepened our analysis on those aspects by providing clear definitions per topic, launching an automated stakeholder feedback survey and conducting informal dialogues with our stakeholders. We aimed to have a better understanding of why our stakeholders considered the topics important and how each stakeholder group perceived the extent of the effects each topic had.
Boundaries: Within SM and host communities
Description: How the Company helps provide access to social services such as education, healthcare, livelihood, shelter and disaster relief support
Boundaries: Within SM, customers
Description: How the Company protects the rights of its customers through customer data privacy, customer satisfaction initiatives and customer engagement programs; and ensures the safety of its customers
Boundaries: Within SM, host communities, business partners, government, investors
Description: How we deliver sustained returns to our shareholders, create economic value to our stakeholders and contribute to the economic development of the country
Boundaries: Within SM, customers, business partners.
Description: How we make the SM brand accessible and inclusive to a broad and diverse market
Boundaries: Within SM, business partners.
Description: How we provide opportunities for MSMEs to be competitive in organized retailing
Boundaries: Within SM
Description: How we protect the rights, welfare and dignity of our employees through decent working conditions, fair compensation and benefits and employee engagement programs
Boundaries: Within SM
Description: How we develop talents, recognize contribution and achievements and provide long-term professional development
Boundaries: Within SM
Description: How we ensure the health and well being of our employees, providing adequate health and insurance benefits
Boundaries: Within SM
Description: How we provide inclusiveness in our manpower selection and employ equal remuneration regardless of gender, race or creed
Boundaries: Within SM, business partners and host communities
Description: How we efficienly utilize resources and minimize our impact on the environment
Boundaries: Within SM
Description: How we promote good governance in our policies, practices and code of ethics and how we comply with all relevant laws and regulations
| Creative Ways We Engage Them | Their Concerns | Our Commitment | Our Progress |
|---|---|---|---|
| We maintain a balance of openness and professionalism and create a motivating working environment. Our engagement styles are conducive to various personality types. We engage them through surveys, dialogues, meetings, volunteerism activities and performances assessment and rewards. | Economic Performance | Performanced-based compensation and benefits | Internal awareness campaigns |
| Market Presence | Targeted benefits throughout the SM network | Broader employee benefits cross business | |
| Employee Rights and Welfare | Uphold their rights and dignity of labor | Signatory of the UNGC upholding human and labor rights | |
| Occupational Health and Safety | Focused Health and Wellness programs | ISO 45001 in multiple business units | |
We find innovative ways to promote social and financial inclusion, providing opportunities for entrepreneurship and access to basic social services.